Refund Policy

Scope

This policy covers Prompt Ustad subscriptions (Free $0, Pro $9.99/mo, Enterprise team (10 users)), AI stock downloads that consume plan quota, and freelancer gig payments when billing is enabled. Until checkout shows as live, some paid flows may display "Coming soon".

Subscriptions

If you upgrade to Pro or Enterprise and are charged incorrectly, or if a technical fault blocks access you already paid for, email [email protected] within 14 days of the charge. Include your account email, plan name, and approximate purchase time.

We may refund unused prepaid time when access failed on our side. We generally do not refund periods you already used for downloads or catalog browsing after a working session. Partial-month cancellations follow the same unused-access review.

AI stock downloads

Plan access (Free, Pro unlimited on one account, Enterprise team with 10 users) is listed on Pricing. Download access is used when a file download completes. We do not restore paid-asset allowance for change-of-mind after a successful download.

If a file is corrupt, missing, or clearly mislabeled versus its listing, contact support with the asset link. We may restore a download credit or provide a working replacement after review.

Prompt templates

Copying template text does not always consume downloads the same way stock files do. Template quality issues should be reported via support. Refunds for subscription fees are evaluated under the subscription rules above, not per template.

Freelancer gigs

Gig work is an agreement between buyer and seller. Prompt Ustad provides the marketplace workspace. Before you fund or release payment, confirm deliverables, revisions, and timeline in writing inside the order thread.

If a seller fails to deliver agreed work, or a buyer files a good-faith dispute, email[email protected] with the order id and evidence. We may mediate, pause payouts, or recommend a partial refund when both sides share facts. Chargebacks filed without first contacting support may delay resolution.

How to request a refund

1. Email [email protected] from your account email
2. State subscription, download, or gig order details
3. Describe the issue and what outcome you want

We aim to reply within a few business days. Related policies: Terms, License, Privacy · Contact